Privacy policy

1. Introduction

Nova Shine HU, operated by SLF Designs (“Nova Shine HU,” “we,” “us,” or “our”), respects the privacy of people who visit and shop through https://www.novashinehu.com/.

We understand that customers share personal information when placing orders, arranging delivery, asking questions, or requesting assistance. Whether you are purchasing a plastic triangular ruler, selecting a pen, or ordering a spiral notebook, we aim to handle the information associated with your shopping experience responsibly.

This Privacy Policy explains the types of personal information we may collect, why we may use it, when it may be shared, and how you can contact us about privacy matters. The precise practices depend on the website functions, payment services, analytics tools, and other providers actually used by our business.

2. Information We May Collect

The information we collect depends on how you use the website and interact with our services.

A. Information You Provide Directly

When you place an order, contact customer service, or submit a request, you may provide:

  • Full name.

  • Email address.

  • Billing and delivery address.

  • Telephone number, if requested or supplied.

  • Order number and purchase details.

  • Products selected, quantities, and transaction history.

  • Information about a return, refund, replacement, or delivery issue.

  • Messages, feedback, and attachments you choose to send.

  • Other details submitted through available website forms.

We use this information to understand your request and provide the service you have asked for. Please provide accurate information, particularly when entering delivery details.

B. Payment and Transaction Information

When you make a purchase, payment information may be processed through the payment methods available at checkout.

Depending on the payment provider and website configuration, transaction records may include payment status, transaction references, billing details, payment method information, and fraud-prevention indicators.

Payment card details may be processed directly by a third-party payment provider rather than stored by us. The exact handling depends on the payment system used. Customers should review the applicable provider's privacy terms where relevant.

We do not ask customers to send complete card numbers, card security codes, account passwords, or online banking credentials through ordinary email.

C. Technical and Device Information

When you visit the website, certain technical information may be collected automatically by the hosting platform or enabled website technologies. This may include:

  • Internet Protocol (IP) address.

  • Browser type and version.

  • Device and operating system information.

  • Pages viewed and website navigation activity.

  • Date, time, and duration of visits.

  • Referring website or page.

  • General interaction and performance information.

  • Cookie identifiers or similar technical data, where enabled.

This information may help us maintain the website, identify technical errors, understand general visitor activity, and protect the store from suspicious or unauthorised use.

3. How We Use Personal Information

We may use personal information for purposes reasonably connected with operating our online store, including:

Order processing: To receive and manage orders, confirm purchases, coordinate payment, and prepare goods for dispatch.

Delivery: To provide carriers or fulfilment providers with the information necessary to deliver parcels to the correct address.

Customer support: To answer questions about product descriptions, ruler dimensions, pen specifications, notebook features, stock availability, and other shopping matters.

Returns and refunds: To verify transactions, review product complaints, coordinate returns, and process eligible refunds or replacements.

Website operation: To maintain website functions, improve navigation, identify errors, and support a smooth shopping experience.

Security and fraud prevention: To detect suspicious transactions, investigate misuse, and protect customers, the website, and our business.

Legal compliance: To maintain business records, respond to lawful requests, manage disputes, and comply with applicable legal obligations.

Marketing: If promotional messages or newsletters are offered, we may use contact information for those communications where permitted by law and subject to applicable consent and unsubscribe requirements.

We aim to collect and use information only for purposes that are reasonably necessary, connected to the service requested, or otherwise permitted by law.

4. Cookies and Similar Technologies

Our website may use cookies or similar technologies to support essential functions, remember shopping-cart contents, maintain a browsing session, measure performance, or understand how visitors interact with the store.

Depending on the website configuration, these technologies may include:

  • Essential cookies needed for basic website functions.

  • Shopping-cart or checkout cookies.

  • Preference cookies that remember selected settings.

  • Analytics technologies that help assess general website activity.

  • Advertising or marketing technologies, if enabled.

You may be able to manage cookies through your browser settings or a website privacy interface, if one is provided. Disabling certain cookies may affect the availability or performance of shopping-cart, checkout, or other website functions.

We do not represent that a particular cookie or tracking technology is active or inactive unless that accurately reflects our actual configuration.

5. Disclosure of Personal Information

We do not generally sell personal information to third parties for money. We may disclose limited information when reasonably necessary to operate the store, fulfil an order, protect our interests, or meet a legal obligation.

Payment providers: Transaction details may be shared with the payment provider used to process your purchase.

Shipping and delivery providers: Your name, delivery address, contact details, and parcel information may be provided to carriers or fulfilment partners.

Website and technology providers: Hosting, maintenance, security, and technical support providers may process information while delivering services to our business.

Professional advisers: Accountants, legal advisers, auditors, and other professional advisers may receive relevant information when required for their work.

Legal and regulatory authorities: We may disclose information where required by law, court order, or a lawful regulatory request, or where disclosure is reasonably necessary to protect rights and investigate suspected unlawful activity.

Business transfers: If the business is sold, restructured, merged, or transfers relevant assets, certain business records may be considered as part of that transaction, subject to applicable privacy requirements.

With your authorisation: We may share information when you specifically ask us to do so or otherwise authorise the disclosure.

We aim to limit disclosures to information reasonably necessary for the relevant purpose.

6. Overseas Disclosure

Some service providers may store, access, or process information outside Queensland or Australia. This depends on the providers and systems used by the business.

Where applicable privacy law imposes requirements for overseas disclosure, we will take the steps required by that law. Information handled overseas may also be subject to the laws of the jurisdiction where the relevant provider operates.

We do not promise that all personal information is stored exclusively in Australia unless that has been confirmed by our actual service arrangements.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected.

For example, order and payment records may need to be retained for accounting, tax, transaction verification, dispute resolution, and legal compliance. Customer service messages may be retained for as long as needed to respond to a request and maintain an appropriate record of the interaction.

When information is no longer reasonably required, we may delete it, de-identify it, or securely dispose of it, subject to applicable legal retention obligations and legitimate business requirements.

A deletion request may not be granted where the law requires us to retain the information or where it is reasonably necessary to establish, exercise, or defend a legal claim.

8. Security of Personal Information

We aim to take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification, or disclosure.

Depending on the systems used, protective measures may include restricted access, account permissions, secure transmission methods, service-provider safeguards, and monitoring for unusual activity.

No online system or electronic transmission can be guaranteed to be completely secure. Customers should protect their devices and email accounts and avoid sending unnecessary sensitive information through unsecured communication channels.

If a data breach occurs, we will assess the circumstances and take the actions required by applicable law, including any notification obligations that may apply.

9. Access and Correction Requests

Depending on applicable law, you may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete, misleading, or out of date.

You may also contact us to ask how your information is used, raise a privacy concern, or request a review of a particular record.

Please email [email protected] with the subject line “Privacy Request.” Explain the nature of your request and provide enough information for us to identify the relevant record.

We may need to verify your identity or connection to an order before providing access or making a correction. We will handle requests in accordance with the legal obligations that apply to the business.

10. Marketing Communications

If we offer promotional emails or newsletters, customers may opt out using the unsubscribe instructions included in the communication, where available.

We will handle commercial electronic messages in accordance with applicable Australian requirements, including consent and sender-identification obligations where they apply.

Essential transaction messages, such as order confirmations, payment notices, and delivery updates, are different from promotional communications and may still be sent when necessary to administer a purchase.

11. Children's Privacy

Our online store is intended for general retail shopping and is not designed to knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information inappropriately, please contact us. We will review the concern and take reasonable steps where appropriate and legally required.

12. Third-Party Websites

Our website may contain links to payment providers, shipping services, or other external websites. Those services operate independently and may collect or use information under their own privacy policies.

We do not control every aspect of third-party websites. Before submitting information to an external service, we encourage you to review its privacy terms and understand how your information may be handled.

13. Australian Privacy Law

The Privacy Act 1988 (Cth) and the Australian Privacy Principles may apply to our business depending on its circumstances. Most small businesses with annual turnover of $3 million or less are generally not covered by the Privacy Act, but exceptions apply. A business may also choose to opt in or become covered for another reason.

Where the Privacy Act applies, we will handle relevant personal information in accordance with the applicable Australian Privacy Principles. Other laws may also govern electronic marketing, consumer transactions, data security, and recordkeeping.

This policy is intended to describe our privacy approach and should be read consistently with the actual practices and legal obligations of the business.

14. Changes to This Privacy Policy

We may update this policy when our website features, service providers, business operations, or legal obligations change.

The latest version will be published on the website with a revised effective date. If a change requires notice or consent under applicable law, we will follow the relevant requirements.

15. Contact Us

For privacy questions, access or correction requests, or concerns about personal information, contact:

SLF Designs — Nova Shine HU
20 Blackbutt St
Keperra QLD 4054
Australia

Email: [email protected]
Contact Person: Shannnon Kilgariff
Website: https://www.novashinehu.com/