Contact information

1. Welcome to Nova Shine HU

At Nova Shine HU, we believe that good stationery helps turn ideas into organised plans and everyday tasks into manageable steps. From drawing accurate lines with a plastic triangular ruler to writing notes with a dependable pen or keeping thoughts together in a spiral notebook, we want customers to enjoy a straightforward shopping experience.

If you have a question about a product, need assistance with an order, want to check a delivery update, or wish to discuss a return, our customer service contact is available for written enquiries.

2. Business Information

Business Name: SLF Designs
Store Name: Nova Shine HU
Website: https://www.novashinehu.com/

Business Address:
20 Blackbutt St
Keperra QLD 4054
Australia

Return Address:
20 Blackbutt St
Keperra QLD 4054
Australia

Customer Service Email: [email protected]
Contact Person: Shannnon Kilgariff

For customer service enquiries, please use the email address listed above. If you need to return an item, contact us before sending the parcel so we can confirm the applicable return instructions.

3. Product Questions

If you would like more information about a plastic triangular ruler, pen, or spiral notebook, please include the product name or a link to the relevant listing.

You may contact us about:

  • Product dimensions and listed specifications.

  • Available colours or variations.

  • Materials and included features.

  • Notebook page or binding details shown in the listing.

  • Pen type or other stated writing features.

  • Product availability and order quantities.

  • Other information needed to understand a particular product.

We recommend checking the product description before ordering. If a specific measurement, material, or feature is essential to your intended use, please ask us to clarify it before completing your purchase.

We will respond based on the information available for the relevant product and will not assume that an item has features that are not stated or supported.

4. Order and Payment Assistance

For assistance with an order confirmation, payment status, duplicate transaction, incorrect product selection, or delivery address, email [email protected].

To help us locate your order, please include:

  • Your order number.

  • The email address used during checkout.

  • The date of purchase, if known.

  • A brief explanation of the issue.

For your security, do not send passwords, full payment card numbers, card security codes, or online banking credentials through ordinary email. If additional verification is necessary, we will explain an appropriate way to proceed.

5. Shipping and Delivery Support

If you need help with tracking information, a delayed parcel, an incorrect address, a missing delivery, or another shipping concern, please contact us with the relevant order details.

If tracking indicates delivery but you cannot locate the parcel, checking the usual delivery area or contacting the carrier may help clarify what happened. If the issue remains unresolved, contact us so we can review the available shipment information.

We will assess delivery concerns individually and explain the next steps under our Shipping Policy and applicable law.

6. Returns, Refunds, and Product Problems

For a return request, refund enquiry, exchange request, or report of damaged or incorrect goods, please use the email subject line “Return or Refund Request.”

Include your order number, product name, a description of the issue, and photographs where useful.

For example, if a triangular ruler arrives cracked, a pen leaks, or a spiral notebook has missing pages, please explain the problem and show the affected area where practical.

Please wait for return instructions before mailing a product. Our Return and Refund Policy explains the voluntary return period, eligibility conditions, return shipping arrangements, and refund process. Your statutory rights under Australian law remain unaffected.

7. Privacy Enquiries

For questions about personal information, access or correction requests, cookies, or other privacy matters, email [email protected] with the subject line “Privacy Request.”

Please describe the information or practice you are asking about. We may need to verify your identity or connection to an order before providing access to or changing personal information.

For security reasons, please do not send unnecessary identity documents, passwords, or payment credentials through ordinary email.

8. Policy and General Enquiries

Customers may contact us with questions about our Return and Refund Policy, Privacy Policy, Terms of Service, Shipping Policy, or Legal Notice.

If your enquiry relates to a specific purchase, please include the order number and identify the relevant product or policy section where possible. This helps us understand your concern and provide a more focused response.

We aim to handle enquiries clearly, respectfully, and in accordance with our published policies and applicable legal requirements.

9. Expected Response Time

We aim to respond to ordinary customer service emails within 2–3 business days.

Response times may vary during busy periods, public holidays, technical disruptions, or enquiries that require additional investigation. This timeframe is a service target rather than a guaranteed response deadline.

Where a request is subject to a mandatory legal timeframe, the applicable legal requirement will take priority.

10. Physical Correspondence and Returns

The business and return address supplied for Nova Shine HU is:

SLF Designs — Nova Shine HU
20 Blackbutt St
Keperra QLD 4054
Australia

Please contact us before sending a return. We may need to confirm the applicable return method and provide instructions to help identify your parcel and order.

11. Contact Summary

Nova Shine HU
Operated by SLF Designs
20 Blackbutt St, Keperra QLD 4054, Australia

Email: [email protected]
Contact Person: Shannnon Kilgariff
Website: https://www.novashinehu.com/

Thank you for visiting Nova Shine HU. We appreciate your interest in our stationery products and welcome the opportunity to assist with your questions and orders.